Community Wish Coordinator

Community Wish Coordinator

Community-based role

Time commitment: Ongoing

Skills required: Good communication, good organisation, commitment

Benefits of volunteering: Be a part of the wish journey and help us to grant life-changing wishes to children with critical illnesses

Why we need you

Every year, many thousands of children in the UK are diagnosed with a critical illness and every year more children turn to us for a wish. We are now calling on our communities to get involved in the delivery of our wishes, whilst adding a bit of local magic! Starting with specific wishes, you’ll be the lead person delivering the wish; liaising with the family and coordinating logistics to grant the wish and provide a unique and magical experience for each and every child.

We will be recruiting up to 20 people nationally. Please note that, although we would encourage your application this side of Christmas – selections and induction will take place in the new year.

What will I be doing?

This is a new and exciting way of granting wishes for Make-A-Wish where volunteers take the lead on granting wishes locally. You will be the family’s main point of contact and will coordinate the wish from initial call to the final delivery. Initially, you will be leading on the granting of with Spa Pool wishes only – however, as we evaluate and move forward we anticipate the variety of wish types being delivered by this role being broadened.

Specifically the responsibilities that you will hold will be -

  • Familiarising yourself with the wish report and start to design a wish that provides a bespoke wish experience
  • Communicate with the family; introduce yourself and provide an overview of your role and explain what they can expect throughout the wish journey
  • Work through the elements for delivering the wish, as provided by the Wishgranting team - and keep them updated at relevant stages
  • Where appropriate, utilise volunteers and supporters in the area to support in the granting of wishes – this may include asking them to undertake specific tasks and / or could include making requests for donations of gift or services
  • Maintain good relations with Make A Wish suppliers, always ensuring timely communications
  • Ensure the family is updated and that tasks and actions are carried out in timely manner, ensuring an excellent experience for families
  • Constantly seeking to make the wish as special as possible – through really listening to the family and seeking advice from the Wishgranting team if problems arise
  • Always consider opportunities of improving wish experience, particularly through the anticipation phases and post wish
  • On completion of a wish, ensure that records are completed and that the Wishgranter is updated

What skills and attributes do I need?

  • Passionate about supporting Make-A-Wish’s mission – an understanding each child is an individual and has unique needs
  • Tactful, reliable and approachable – with ability to empathise and build relationships
  • Excellent organisational and time management skills – including demonstrative experience of project management
  • Reliable, with a professional and calm approach with the ability to prioritise effectively
  • Attention to detail and ability to follow process - whilst reactive to changing factors i.e. times/dates
  • Ability to think creatively and use initiative
  • Experience of carrying out takes within a team environment but also have the ability to be self-motivated
  • Good IT skills - access to the internet and confidence in using it
  • Commitments to personal behaviour which support Make A Wish value

Please note that a DBS check may be required for this role.

How much time do I need to commit?

Time required – 2-8hrs / 2 days when leading a wish. There may however be long periods of time when a wish will not be allocated to you due to wish type or location of wish i.e. not local to you.

What support will I be given?

  • Online Volunteer Welcome Induction about Make-A-Wish
  • Guidance and/or training specific to your role
  • Support and guidance from the Wishgranting team at the Hub, Reading
  • Access to our online Volunteer Community – WishNet
  • Reimbursement of out-of-pocket expenses
  • You will be kept up to date with latest Make-A-Wish news and information

    What will I get from volunteering?

    • Became part of the Make-A-Wish team, both nationally and at a local level
    • A role that allows you to use your natural warmth and enabling skills to build volunteers’ impact – and so making a far wider difference to the lives of critically ill children and young people
    • The opportunity to work flexibly around your current commitments
    • Lots of peer support and collaboration along the way
    • A chance to bring your community to life around a fantastic cause, using your local knowledge wisely

      Where will I be based?

      You’ll be able to carry out this role from home – and whilst there are element that will require desk work, the majority can be done on the move, and flexibly around your current commitments.


      The organisation is committed to safeguarding and promoting the welfare of children and young people and expect all staff and volunteers to share this commitment. An enhanced DBS disclosure will be requested where required

      Make-A-Wish is committed to attracting and recruiting diverse candidates as it’s important that our trustees, employees, ambassadors and volunteers reflect the communities we serve at every level within the organisation.

      All volunteer roles are subject to an informal interview and two satisfactory references.

      We're not currently recruiting for this role but if you'd like to have an informal chat about it, please contact the People & Culture Team at 0118 304 2777 or