Supporter Experience Executive

Closing date: 15th August 2022

Salary: £24,000

Response email: [email protected]

Make-A-Wish is looking for an enthusiastic Supporter Experience Executive to provide excellent administrative support within the Team whilst delivering a magical and exceptional supporter care experience to donors and supporters. The work of this role will provide support and a fantastic experience to our fundraisers, supporting the growth of income and the encouragement of repeat support allowing for a sustainable income for Make-A-Wish.

Right now, over 60,000* children in the UK are eligible for a wish because they have a life-limiting or life-threatening condition, a diagnosis that changes their lives and the lives of their families forever.   

The power of a wish revives a childhood stolen by critical illness. It brings light and joy to children and their loved ones, with a profound and lasting impact on all their lives.   

However, granting wishes takes volunteers, community support, skills and donations to help children feel like children again. So, we’re looking for people like you to help.   

We're looking for an individual who can demonstrate commitment to the Make-A-Wish cause and to our values: Be Magical, Be Inclusive and Be Inspiring. You'll enjoy working as part of a team as well as being able to work independently.

We're a flexible organisation that promotes agile working and had the technology in place for employees to work from home before the pandemic. We also work out of accessible, bright, airy offices directly opposite Reading train and bus stations.  

Some of the Supporter Experience Executive’s responsibilities will be to: 

  • Be the first point of contact for supporters and potential supporters, via, phone, post, email, shared inboxes, social media. Dealing with enquiries in a timely way, which always exceeds expectations.
  • Support the processing of online supporter registrations via online fundraising platforms and the Website.
  • Maintain database integrity and accuracy of records
  • Write personalised responses and ‘thank yous’ to the supporters you are managing as well as other donors as required
  • Communication with supporters when necessary to chase outstanding sponsorship money
  • Identify fundraisers/activities which could provide compelling content which can be used by the income and engagement team to inspire further support
  • Provide support for telephone fundraising campaigns
  • Provide ad-hoc administration and data support to the wider team

To be successful in this role you will need to have experience of:

  • Working in the non-profit sector and specifically supporting fundraising campaigns and activities
  • Being part of a team delivering different objectives
  • Inspiring and encouraging self-development in team members/colleagues
  • Integrating volunteers and networks into teams
  • Ability to work effectively at different levels in the organization
  • Ability to manage multiple priorities and meet tight deadlines in a fast-paced environment
  • Excellent organisational and administrative skills
  • Strong communication skills at all levels, both written and oral
  • Ability to work on own initiative without supervision
  • Excellent IT skills – MS office including Word, Excel, Outlook and PowerPoint, plus general database skills
  • Knowledge and understanding of, Charity Law, Code of Fundraising Practice, GDPR, Gift Aid

If this sounds like a role that you'd like to take on, please take a look at the full job description and apply using the application form below. 

If you'd like to find out more about the role and/or the organisation, please contact us via email [email protected]. We'll be happy to chat with you.

*The report “Estimating Current and Future Prevalence of Children and Young People who would be eligible for the Make-A-Wish Foundation” was published in November 2020 with research by Deborah Gibson-Smith, Stuart Jarvis & Lorna Fraser from the Department of Health Sciences, University of York & by Paul Norman from the School of Geography, University of Leeds.

The organisation is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. A DBS check will be requested where required. Employment is subject to positive references and proof of the right to work in the UK.

Make-A-Wish is also committed to attracting and recruiting diverse people as it is vital that we strive towards ensuring that our trustees, employees, ambassadors, and volunteers reflect the communities we seek to serve.

Minimum of 2 days a week would need to be done in our Reading hub.

Full Time Permanent

To apply:

Please read the full job description before applying. Please complete the job application below and send to [email protected].

Please note that applications without the completed form will not be considered.

Closing date: 15th August 2022
Interview dates:
Week commencing Monday 22 August 2022

Download application form 

Download full Job Description