Policy

We are committed to giving our volunteers the best experience possible and we believe that the volunteer relationship is one of honour, trust and mutual understanding.

To maintain and uphold the good name and reputation of the charity.
Consider as confidential all information that they may hear directly or indirectly concerning wish families, donors, staff, or other volunteers.

Be willing to learn and to participate in training and meetings.
To take part in at least one volunteering activity per month (subject to opportunities being available).
To co-operate with paid members of staff, to listen and learn from what they have to say to achieve the aims of the charity.
Complete requests & projects promptly, reliably and professionally within the service level agreements.
To notify manager in a timely manner if it is not possible to meet a commitment as planned.
Communicate problems and concerns so they may be discussed and resolved.

Encourage two-way communication with other volunteers and paid staff, fostering a pleasant and friendly atmosphere.
Support the charity’s equal opportunities and diversity policy and help promote the diversity of its staff and supporters.
To take reasonable care of their own health and safety whilst volunteering and that of others who may be affected by their acts or omissions.

To accept that the ultimate responsibility for the affairs of the charity rest with the charity’s Trustees and management.

To match the needs of the charity with the skills, knowledge, experience and motivation of the volunteer.
To respect volunteers, listen and learn from what they have to say, consistently encouraging two-way communication.
To ensure volunteers receive appropriate training and support to help them deliver in their roles.
To ensure paid staff are trained to work with volunteers.
To ensure volunteers have a clear understanding of task expectations, including duties, responsibilities, support structure, and time commitment
To ensure volunteer time is used wisely.
To provide timely and accurate information about the charity’s work, policies and procedures.
To celebrate success and recognise loyalty and dedication.

To make financial and other provisions in management plans for the needs of volunteers.
To ensure every volunteer has access to a member of paid staff to guide and advise them.

Try to resolve fairly any complaints or grievances.
To ensure volunteers can to freely discuss problems, ask questions, or make suggestions.

To ensure the health, safety and welfare of all Make-A-Wish volunteers whilst undertaking their volunteering activities